Privacy Policy

We collect information you choose to provide through enquiry, onboarding, professional, partner, and contact forms. This may include your name, contact details, location, rehabilitation goals, and health-related information you choose to share.

If you contact us as a healthcare professional or organisation, we may also collect professional role, practice, credential, and organisation details.

We use information to respond to enquiries, coordinate rehabilitation services, match patients with suitable professionals where appropriate, operate our platform, improve our services, and meet legal or regulatory obligations.

Health-related information is used only for the purposes for which it was provided and is handled with additional care.

We may share relevant information with qualified rehabilitation professionals, clinical partners, and service providers where needed to respond to your request or coordinate care. We do not sell personal information.

Technology, hosting, communication, analytics, and customer relationship providers may process information on our behalf under appropriate safeguards.

We retain information only for as long as reasonably needed for the purposes described in this policy, legal requirements, dispute resolution, and service records.

We use administrative, technical, and organisational safeguards designed to protect information. No website or electronic system can be guaranteed to be completely secure.

Depending on applicable law, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information, or to object to certain processing.

You may withdraw consent for optional processing where consent is the legal basis. Withdrawal does not affect processing already performed.

For privacy questions or requests, contact PranIQ at hello@praniq.life.